FULL_TIME

London

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Store Team Member

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Store Management

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Support Office

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Black Sheep Coffee Head Office

Job Title: Supply Chain Coordinator (maternity cover)Location: SE1, London (Southwark)Reports to: Head of Supply ChainDepartment: Category &amp; Product / Supply Chain EmploymentType: 12-month FTCSalary: Up to £40,000, depending on experience Role OverviewBlack Sheep Coffee is seeking a proactive and detail-oriented Supply Chain Coordinator to manage and optimise supply chain operations across the UK to cover maternity leave. As part of an established market, this role focuses on maintaining efficient stock flow, fostering supplier relationships, and ensuring seamless operations for our stores.With a commitment to operational excellence and continuous improvement, you will play a pivotal role in ensuring product availability, optimizing inventory management, and driving efficiencies within the UK supply chain. Key Responsibilities 1. Zendesk Ticket Management· Manage supply chain-related tickets raised by UK stores through Zendesk, ensuring prompt and effective resolutions.· Address operational queries and issues, ensuring stores maintain seamless operations.· Manage customer queries regarding all things e-commerce 2. Supplier Communication &amp; Relationship Management· Act as the primary day-to-day contact for suppliers, ensuring timely deliveries and maintaining strong relationships.· Collaborate with suppliers to resolve any supply-related issues and implement improvements to enhance service levels. 3. Inventory System Management· Maintain and update the inventory management system (Nory) with accurate product details and stock levels.· Oversee centralized ordering processes for all UK stores, ensuring efficient order placement and tracking.· Monitor inventory turnover to prevent shortages or overstock situations, optimizing stock levels. 4. Order Tracking &amp; Coordination· Track and monitor orders to ensure timely and accurate delivery across all UK stores.· Coordinate with logistics and warehouse teams to resolve delivery challenges and maintain smooth operations. 5. Reporting &amp; Data Analysis· Use Power BI to review and analyse supply chain performance metrics.· Provide actionable insights to management, identifying trends, patterns, and opportunities for improvement. 6. Process Improvement &amp; Optimization· Identify and implement strategies to improve supply chain processes, enhancing efficiency and reducing costs.· Collaborate with cross-functional teams to support continuous improvement initiatives and scalability. 7. New Store Openings· Coordinate supplier setup and communications for new store openings.· Support franchisees with onboarding and ordering information.· Maintain accurate tracking of new store activity using the NSO tracker About You· Experience: Previous experience in supply chain coordination, preferably within retail or food and beverage industries.· Technical Skills: Proficiency in Zendesk, inventory management systems (e.g., Fourth), and Microsoft Office Suite.· Analytical Skills: Strong ability to analyse data and provide actionable insights for operational improvements.· Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong supplier relationships.· Organizational Skills: Highly organized with exceptional attention to detail and the ability to multitask in a fast-paced environment.· Team Player: Collaborative and self-motivated, with the ability to work both independently and within a team. About Black Sheep Coffee…Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee. Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.

Supply Chain Coordinator - 12 Month FTC

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