Job Title: Talent Acquisition Manager

Department: People Team

Location: In office - Southwark, London

Reports to: Interim People Director

Position Overview:

The Talent Acquisition Manager at Black Sheep Coffee is responsible for implementing and executing end-to-end recruitment processes and strategies to ensure the acquisition and retention of top-tier talent. This role involves building strong relationships with key stakeholders across the business, under order to fully understand the role and its requirements.

Successfully sourcing screening, and interviewing candidates, coordinating interviews with hiring managers, and managing the overall candidate experience, particularly for roles across all levels from Coordinator to Director level. As well maintaining a strong understanding and awareness of recruitment at store level, continuously working with the Operations team to drive and improve recruitment at store level. A key focus across all roles is time, cost and quality of hire.

Key Responsibilities:

Recruitment Strategy Implementation: Develop and implement recruitment strategies and processes. Liaise with the wider People Team and Operations to ensure a successful and efficient hiring process.
End-to-End Recruitment for corporate roles: Execute all stages of the recruitment process for all support office roles, including building and mainlining strong relationships with hiring managers, sourcing, screening, interviewing, and onboarding candidates. This includes understanding the role and its requirements, coordinating interviews and managing the candidate experience.
Recruitment Coordination: Regularly access and agree on recruitment workflows, stages, and tasks with Hiring Managers, coordinate interviews and manage and improve the candidate experience. Liaise, engage and negotiate terms with recruitment agencies as needed.
System Management: Work with our ATS to ensure workflows on the recruitment system reflect internal stages and update as necessary. Identify process improvements, automation and strive for efficiency both internally and externally, to ensure a smooth and seamless process for all.
Recruitment Training: Determine and implement recruitment training requirements for relevant teams in collaboration with the operations and training Team. Asses ongoing recruitment training needs at both SO and store level. Conduct workshops and drop-ins to ensure hiring managers are confident in recruiting for their teams and ensure L&D platform is up to date and aligned with this as a constant additional resource.
Employer Branding: Work with the Interim People Director to implement employer brand strategies through Social Media Platforms, Glassdoor, LinkedIn, and the Careers Page. Liaise with the marketing team to drive recruitment campaign initiatives and grow passive talent pool.
Budget Management: Work with Interim People Director to determine the recruitment budget for the year ahead. Gain legal contract approval for insertion orders, manage budgets and oversee contract negotiation and renewal options.
Proactive Search: Conduct proactive recruitment efforts through candidate searches, head hunting and referral schemes.
Franchise Coordination: Liaise with Franchisees to determine their recruitment process, coordinate Talent Funnel ATS setup, and provide system training.
Reporting and Analysis: Utilise PowerBi for reporting and dashboards to monitor recruitment metrics, produce regular reports and make data-driven process and improvement changes and hiring decisions.
Key Stakeholder Management: Hold quarterly work force planning and strategic intake meetings to pre-empt recruitment needs.
Candidate Experience: Continuously monitor and review candidate journey, to ensure a inclusive and timely experience throughout. Oversee a seamless and positive candidate journey for all roles.
Advertising and Copy Writing: Manage Indeed campaigns, including budget and content. Write and publish job ad copy for Black Sheep Coffee Careers and partner job boards/career sites. Ensure all franchisees and partners adhere to advertising SLAs to maintain consistency.
Market research and Benchmarking: Complete yearly benchmarking exercise with the support of the Interim People Director, to help ensure we are a fairly and competitively paid attractive employer.

Requirements:

· Proven experience in a talent acquisition or recruitment role within hospitality or retail.

· Excellent communication and interpersonal skills.

· Strong organisational and time-management abilities.

· Ability to build and maintain relationships with candidates and hiring managers.

· Knowledge of various recruitment channels and sourcing techniques.

· Up-to-date with industry trends and best practices in talent acquisition.

· Proactive and strategic approach to recruitment.

· Experience with recruitment systems and tools like Talent Funnel and PowerBi

Benefits:

Annual Discretionary Bonus - Up to 15% of previous years earning.
Monthly phone bills reimbursed – up to £50 per month.
Free coffees and drinks at any of our locations, plus discounted food.
Access to Stream, offering a variety of high-street discounts.
Up to 5% Interest on savings through Stream Build Pot.
Employee Assistance Programme (EAP) - Access to confidential counselling and advice
Wellness App through our EAP.
Quarterly take home coffee orders - pods, beans or ground coffee.
Pension plan through NEST pensions – 3% employer contribution.
Free daily breakfast, snacks and commercial coffee machine in the office.
Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
Rapid career progression and development opportunities.

About Black Sheep Coffee:

Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story.

Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene.

With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry.

We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact.

Don’t miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee. Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.